Frequently asked questions

That depends on both household size and how hot water is used across the day. The assessment helps point you toward the likely size, and we confirm suitability before installation. Click ‘Find My System‘ above to complete the assessment.

It depends on your household demand, budget, and whether the property suits an outdoor setup. A mains pressure cylinder is often the simpler, lower upfront option. A heat pump system costs more initially but can reduce running costs over time. The assessment helps guide the right choice.

In many cases, yes. It depends on available space, outdoor placement, and how your home is set up. We’ll guide this through the assessment and confirm suitability before installation.

For many homes, yes, especially where hot water demand is moderate to high and lower running costs matter over the longer term. For smaller households, the simpler mains pressure option may still be the better fit.

Yes, integrated heat pump systems are installed outdoors. This allows them to operate efficiently and avoids noise or airflow issues inside the home.

For standard installs, that is the price we aim to honour. If we identify anything outside a standard install, we’ll let you know before work begins, not after.

The assessment gives you the quoted system type, size, and installed price for your home. That price will only change if something outside a standard install is identified during the confirmation phase.

A standard install is a straightforward replacement where the new system can be installed in a similar position, with typical access and no major changes to pipework or electrical supply.

Things like access limitations, relocation of the cylinder, significant pipework changes, or additional electrical work may fall outside a standard install. If anything like this is identified, we’ll confirm it with you before proceeding.

You’ll be guided toward the recommended system type, size, and installed price for your home. From there, we send your quote and book an installer site visit to confirm everything. A 50% deposit is invoiced after the visit, and the balance on completion.

Yes. An installer visits before install day to confirm everything. We book the visit when we send your quote, and the 50% deposit is invoiced after it.

Most standard installations are completed within a day once everything is confirmed.

Yes. If we identify anything outside a standard install, we’ll explain what we found and confirm it with you before work begins.

Yes, old cylinder removal is included as part of a standard replacement unless something unusual is identified in advance.